Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, we've compiled a list of commonly asked questions about our plumbing services. If you have any additional queries or concerns, feel free to contact us directly. We are here to assist you!
Q: What services do you offer?
A: We provide a wide range of plumbing services, including general plumbing repairs, pipe installations, leak detection, drain cleaning, water heater repair and installation, bathroom and kitchen plumbing, sewer line inspections, and more. Our experienced plumbers are skilled in handling various plumbing issues.
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Q: Are your plumbers licensed and insured?
A: Yes, all our plumbers are licensed professionals who have undergone rigorous training and possess the necessary certifications. Additionally, we maintain comprehensive insurance coverage to protect our customers and our employees.
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Q: Do you offer emergency plumbing services?
A: Absolutely! We understand that plumbing emergencies can happen at any time. That's why we offer 24/7 emergency plumbing services. Whether it's a burst pipe, a severe leak, or a clogged drain causing havoc, our team is available to address your plumbing emergencies promptly.
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Q: How quickly can you respond to a plumbing emergency?
A: We strive to provide fast response times for plumbing emergencies. Our goal is to be at your location as soon as possible to assess the situation and implement the necessary repairs. Response times may vary depending on the current demand and your location, but we make it a priority to arrive promptly.
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Q: What areas do you serve?
A: We proudly serve the region of Kitchener, Waterloo, Cambridge and surrounding areas. If you are unsure whether we cover your location, please don't hesitate to contact us, and we'll be happy to assist you.
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Q: How can I schedule an appointment?
A: Scheduling an appointment is easy! You can give us a call directly at (519) 568-5557 during our business hours. Alternatively, you can email us at service@oakridgeplumbing.ca, and we will get back to you as soon as possible to arrange a suitable appointment time.
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Q: How much do your services cost?
A: The cost of our services depends on various factors such as the nature of the plumbing issue, the required repairs or installations, and any necessary parts or materials. To get an accurate estimate, it's best to contact us directly, and we'll be happy to provide you with a detailed quote based on your specific needs.
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Q: Do you offer any warranties on your work?
A: Yes, we stand behind the quality of our workmanship. We offer warranties on our services to ensure your satisfaction. The specific warranty details may vary depending on the type of service provided, so please inquire about warranties when discussing your plumbing needs with us.
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Q: What payment methods do you accept?
A: We accept various payment methods, including cash, e-transfers, credit cards, and checks. Our plumbers can provide further details and answer any payment-related questions you may have during your service appointment.
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Q: Do you offer maintenance services for plumbing systems?
A: Yes, we provide plumbing maintenance services to help prevent future problems and ensure the longevity of your plumbing system. Regular maintenance can help detect potential issues early on and save you from costly repairs down the line. Feel free to ask us about our plumbing maintenance packages.
​We hope these FAQs have addressed some of your concerns. If you have any other questions or require further information, please don't hesitate to reach out to us. Our team is dedicated to providing excellent plumbing services and exceptional customer support.